788won Frequently
Asked Questions

788won requires a valid Pakistani CNIC (Computerised National Identity Card) or passport for identity verification. You may also be asked to provide proof of address — a recent utility bill or bank statement issued within the past three months is acceptable. Documents can be submitted as clear photographs or scanned copies directly through the KYC section of your 788won account dashboard.

Standard KYC verification on 788won is completed within 24 to 48 hours of document submission. During busy periods — such as PSL season — it may take up to 72 hours. You will receive an SMS and email notification as soon as your verification is approved. Withdrawals are held until KYC is complete, so we recommend submitting your documents as early as possible after registration.

No. 788won strictly allows one account per player, per household, and per device. Registering multiple accounts is a violation of the 788won Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances held across those accounts. If you have accidentally created a duplicate account, contact 788won support immediately to resolve it before any restriction is applied.

First, check that you are using the correct mobile number or email address associated with your 788won account. Use the 'Forgot Password' option to trigger an SMS reset code to your registered Pakistani mobile number. If your account has been locked due to multiple failed login attempts, it will automatically unlock after 30 minutes. For persistent issues, contact 788won customer support via Live Chat, available 24/7 in Urdu and English.

Log in to your 788won account and navigate to the Cashier section. Select JazzCash from the list of deposit methods, enter the PKR amount you wish to deposit, and confirm. You will receive a JazzCash payment prompt on your registered mobile number. Approve the transaction using your JazzCash PIN. The funds appear in your 788won balance within seconds of approval — no manual confirmation required.

The minimum deposit on 788won is Rs 500 via JazzCash and EasyPaisa. For HBL, UBL, and Meezan Bank transfers, the minimum is Rs 1,000. Cryptocurrency deposits have a variable minimum depending on the coin and current network fees. There is no maximum deposit limit for most methods, though large deposits may trigger an additional verification step in line with 788won's AML compliance obligations.

EasyPaisa withdrawals on 788won are typically processed within 1 to 4 hours for verified accounts. The 788won finance team processes withdrawal requests during business hours (9am–11pm Pakistan Standard Time). Requests submitted after 11pm PST are queued for the next morning. First-time withdrawals may take slightly longer as an additional security check is applied to your account.

788won does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own standard transaction fees depending on your account type and transaction size. Cryptocurrency withdrawals may incur network gas fees which are outside 788won's control. Always check your payment provider's fee schedule before initiating a transaction.

No. 788won's anti-money laundering policy requires that withdrawals are returned to the same payment method used to make the deposit. If you deposited via JazzCash, your withdrawal must go back to the same JazzCash account. If your original payment method is no longer available, contact 788won support with supporting documentation to request a review — approval is not guaranteed and is subject to compliance review.

788won offers hundreds of slot games from leading international providers, including classic 3-reel slots, modern 5-reel video slots, and progressive jackpot games. Popular categories include Karachi-themed adventure slots, Egyptian mythology titles, Megaways mechanics, and high-volatility jackpot slots. All games are accessible on both desktop and mobile browsers with no download required. The full slot catalogue is available in the Slot section of the 788won platform.

788won's cricket betting section covers PSL, international Tests, ODIs, T20Is, and major franchise tournaments. You can bet on match winner, top batsman, top bowler, total runs, over/under markets, and live in-play markets during matches. Odds are displayed in decimal format and update in real time. PKR bets are accepted with a minimum stake of Rs 100 per market. PSL season brings special boosted odds and accumulator promotions exclusively for 788won players.

Yes. 788won's full live casino — including live roulette, live blackjack, live baccarat, and live game shows — is fully optimised for mobile browsers on Android and iOS. No app download is required. The mobile live casino streams in HD quality and supports all Pakistani payment methods including JazzCash and EasyPaisa. Simply open 788won.net in your mobile browser and navigate to the Live Casino section to start playing.

All games on 788won use certified Random Number Generator (RNG) technology supplied by licenced software providers. RNG certificates and Return to Player (RTP) percentages are available within each game's information panel. Live dealer games use physical equipment — real cards, roulette wheels — streamed from certified studios, eliminating any algorithmic fairness concerns. 788won does not modify game outcomes and has no ability to alter the RTP of any game supplied by third-party providers.

Many slot titles on 788won include a demo or free-play mode that lets you explore the game mechanics, paytable, and bonus features without wagering real PKR. Demo mode is available without logging in for most games. Live dealer tables and sports betting markets require a real-money account to access, as these involve live human dealers and real-time odds. Switch to real-money mode any time from within the game interface once your account is funded.

788won's welcome bonus is available to all new players who register and make their first qualifying deposit. The bonus is automatically credited to your account after your first deposit clears. No bonus code is required. The exact bonus percentage and maximum PKR value are displayed on the 788won Promotions page and may vary based on active campaigns. Check the Promotions section after registration for the current offer applicable to your account.

Wagering requirements specify how many times you must bet your bonus amount before the bonus funds convert to withdrawable PKR. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place Rs 30,000 in total qualifying bets before withdrawal is allowed. Wagering requirements and eligible games for each 788won bonus are detailed in the individual bonus terms — always read these before opting in to any promotion.

Yes. All 788won bonuses carry an expiry period, which is specified in the bonus terms at the time of activation. Typically, welcome bonuses and free spin rewards must be used within 7 to 30 days of being credited. If wagering requirements are not met within the expiry window, the bonus and any winnings derived from it are forfeited. 788won sends reminder notifications via SMS and in-platform alert as the expiry date approaches.

Yes. 788won operates a tiered loyalty programme that rewards consistent players with loyalty points on every real-money wager placed. Points accumulate automatically and can be converted to PKR bonus credits or used to unlock VIP tier benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive PSL cricket betting promotions. VIP tier eligibility is reviewed monthly based on total wagering volume.

Winnings generated from free spins on 788won are credited as bonus funds, not as cash. These bonus funds carry their own wagering requirement — usually between 20x and 40x the free spin winnings — before they can be withdrawn as real PKR. The exact wagering requirement attached to any free spin promotion is displayed in the promotion terms. Free spin wagering must be completed within the promotion's expiry period.

The minimum age to register and play on 788won is 21 years. This is a strict requirement enforced through mandatory CNIC or passport age verification during the KYC process. Any account found to belong to a person under 21 will be immediately and permanently closed. 788won takes its age restriction policy extremely seriously and does not make exceptions under any circumstance.

You can activate self-exclusion instantly from your 788won account settings under the Responsible Gaming tab. Choose an exclusion period from 30 days up to permanent exclusion. Self-exclusion takes effect immediately — your account is locked at the authentication layer and no login is possible for the full period. To lift an exclusion before it expires, a mandatory 7-day cooling-off period applies. If you cannot access your account, contact 788won support directly.

Yes. 788won provides deposit limits configurable per day, per week, or per month, directly from your account's Responsible Gaming settings. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour waiting period to prevent impulsive decisions. There is no minimum limit value — you can set a daily deposit cap as low as Rs 500. 788won will never suggest, prompt, or pressure you to raise a limit you have set.

If you feel gambling is negatively affecting your finances, relationships, or mental health, take action immediately. Use 788won's self-exclusion tool from your account settings — it takes under 60 seconds to activate. Speak to someone you trust. 788won's support team is available 24/7 in both Urdu and English and can help you activate any responsible gaming tool confidentially. You can reach support via Live Chat from your 788won account dashboard or by emailing [email protected].

788won customer support is available 24 hours a day, 7 days a week via Live Chat inside your account dashboard. Live Chat is the fastest way to reach the team and supports both Urdu and English. For non-urgent matters, you can email the support team at [email protected] — note that this address is displayed as plain text only and is not a clickable link. Average email response time is within 4 hours during business hours.